Refund, Return & Shipping Policy

Effective Date: 01-01-2026

This policy is designed in accordance with applicable Indian laws and generally accepted international e‑commerce and digital services standards.

This Refund, Return & Shipping Policy applies to all purchases made on Jamia Nukhbah Academy (https://jamianukhbah.com), operated by ……... By purchasing any course, digital product, or physical book from our website, you agree to the terms outlined below.

1. General Policy Overview

Jamia Nukhbah Academy offers both digital educational products (online courses, downloadable materials) and physical products (printed books, if applicable). Due to the nature of educational content, different rules apply to digital and physical products.

2. Digital Courses & Downloadable Content (No Return)

All online courses, recorded lectures, and downloadable materials are considered digital products under Indian Information Technology laws and international digital commerce practices.

Refund Policy for Digital Products

• Once access to a course or digital content is granted, no refunds will be issued.
• Refund requests may be considered only in the following exceptional cases:
  • Duplicate payment made by the user
  • Technical issues preventing access that cannot be resolved by our support team within a reasonable time

Non-Refundable Situations

• Change of mind after purchase
• Partial or full course completion
• Failure to attend, complete, or understand the course
• Incompatibility with personal schedules, expectations, or learning preferences

3. Physical Books – Return & Refund Policy

If Jamia Nukhbah Academy offers physical books or printed materials, the following policy applies in accordance with Indian Consumer Protection (E‑Commerce) Rules, 2020, and commonly accepted international retail standards:

Eligibility for Return

• Returns must be requested within 7 days of delivery
• Items must be unused, undamaged, and in original packaging
• Proof of purchase is required

Non-Returnable Items

• Used or damaged books
• Items returned after the return window
• Products damaged due to customer mishandling

Refund Processing

• Approved refunds will be processed within 7–10 business days after inspection
• Refunds will be issued to the original payment method
• Shipping charges (if any) are non-refundable unless the product is defective or incorrect

4. Shipping Policy

Shipping Coverage

• Physical products are shipped within India and to selected international locations, subject to courier availability
• International shipping may be subject to customs duties, taxes, or import charges imposed by the destination country

Shipping Timeline

• Order processing time: 2–4 business days
• Estimated delivery time:
  • Domestic (India): 5–10 business days
  • International: 10–20 business days (may vary by destination)

Shipping Charges

• Shipping charges, if applicable, will be clearly displayed at checkout

5. Delivery Issues

Jamia Nukhbah Academy is not responsible for:

• Delays caused by courier partners, customs authorities, strikes, or unforeseen circumstances
• Failed deliveries due to incorrect or incomplete address details provided by the customer

For international shipments, delays due to customs clearance are beyond our control.

In case of lost or damaged shipments, customers must notify us within 48 hours of delivery.

6. Order Cancellation

• Orders for digital products cannot be canceled once access is granted
• Physical product orders may be canceled before shipment only

Once an order has been shipped, cancellation requests will not be accepted.

7. Policy Updates

We reserve the right to update or modify this Refund, Return & Shipping Policy at any time to comply with changes in Indian regulations or international e‑commerce standards. Changes will be effective immediately upon posting on the website.

8. Contact Information

For refund, return, shipping, or order-related queries, please contact us:

Email: info@jamianukhbah.com
Website: https://jamianukhbah.com

By making a purchase on Jamia Nukhbah Academy, you acknowledge that you have read, understood, and agreed to this Refund, Return & Shipping Policy in accordance with Indian and international consumer standards.